1. Overview
This Refund Policy defines the conditions under which refunds may be issued for courses, subscriptions, and digital services provided by Samrat IT Institute. By purchasing any product or service, you agree to this policy.
2. Digital Product Policy
All courses, videos, PDFs, and digital materials are considered digital goods. Once access is granted, they are generally non-refundable unless stated otherwise.
3. Eligibility for Refund
- ♦ Duplicate payment for the same course
- ♦ Technical error causing payment without access
- ♦ Verified system failure on our platform
- ♦ Incorrect product purchase (within limited time review period)
4. Non-Refundable Cases
- ♦ Course already accessed or completed
- ♦ Change of mind after purchase
- ♦ Lack of personal skill or understanding
- ♦ Partial course usage or downloads
- ♦ Violation of platform terms
5. Refund Time Limit
Refund requests must be submitted within 3 days of purchase depending on the product type.
6. Refund Process
- ♦ Submit request via support email
- ♦ Include transaction ID and account details
- ♦ Verification by support team
- ♦ Approval or rejection notification
7. Payment Gateway Fees
Any transaction or gateway fees (e.g., bKash, card fees) are non-refundable.
8. Subscription Services
For subscription-based services, refunds are not provided for partially used billing cycles.
9. Course Bundles
If a bundle is purchased, refund eligibility applies to the bundle as a whole, not individual courses.
10. Certificates
Once a certificate is issued, the transaction becomes non-refundable.
11. Fraud & Abuse Prevention
Any misuse of refund policy, including repeated refund attempts or fraudulent claims, may result in account suspension.
12. Chargebacks
Unauthorized chargebacks may lead to permanent account termination and access restriction.
13. Processing Time
Approved refunds may take 7–14 business days depending on payment provider.
14. Policy Updates
We reserve the right to modify this refund policy at any time without prior notice.
15. Contact
Email: support@samratitinstitute.com